1.1. The present Terms and Conditions constitute the complete Agreement ("Agreement") between you and poker-bet.com with respect to this website. The "Terms" apply to your use of the Games (as described below), the accompanying supporting network, mobile or other platforms through the http://www.poker-bet.com website ("Website") and other related links.
1.2 Under these Terms and Conditions, the term "Company" refers to Website Majesti Star N.V., registered in the Commercial Register of Curaçao under reg. number 164098 and address Schout Bij Nacht Doormanweg 40, Willemstad, Curaçao, operating under the license #365/JAZ issued to Curaçao Gaming Control Board by the Government of Curaçao. The Company holds a license and is allowed the operation of games of chance on the International market via services lines. All interactive games are covered by this license: Casinos, Lottery, Sports betting, Exchange, Bingo, Poker, etc. The payment services to cardholders are provided by Albelerium Ltd, Cyprus company with registered address at: Souliou, 11, Flat/Office 31, 2018, Nicosia, Cyprus.
1.3. Read carefully the full text of these Terms and Conditions before you click "REGISTER". If you do not agree with any provision of these Terms and Conditions, you should not use this Website.
1.4. These Terms and Conditions take effect after you give your consent to them in the form of the registration on the site, by checking “I agree with the Terms and Conditions” - so you inform Website that you have read and accepted these Terms and Conditions. The use of any part of the Website confirms your agreement with these Terms and Conditions.
1.5. Any mentioned Games of the Website in this Agreement refer to poker or casino and their varieties, which may periodically appear on the Website. Website reserves the right to add or remove Games on the Website at its own discretion.
1.6. The Website reserves the right to modify, edit, update and change any Terms and Conditions due to a number of reasons, including commercial, legal (according to the new laws or regulations), as well as for reasons related to the customer service. The updated Terms and dates of its entry into force are available on the Web site You fully understand and agree to be bound by these Terms and Conditions mentioned here, as well as possible changes that may be periodically made to this text.
1.7. You fully understand and agree to be bound by these Terms and Conditions mentioned here, as well as possible changes that may be periodically made to this text.
1.8. These Terms and Conditions are published in several languages for information purposes and to facilitate access for the players. The Website and the User agree that in identifying any differences between the English-language version of these Terms and Conditions and any other language version, the English version shall be the basic one.
1.9. Terms and Conditions are legally binding and are accepted by the user during the account registration on the Website.
2.1. You hereby declare and guarantee the following:
2.1.1 Your age is not less than 18 years old or has reached the age of majority, which is legally permitted to participate in gambling under the laws of your jurisdiction.
2.1.2. You take part in Games on your own behalf and not on behalf of any other person.
2.1.3. You are solely responsible for reporting and payment of taxes applicable to you in accordance with the applicable laws in your jurisdiction in respect of all winnings received from Website.
2.1.3.1. The Website does not provide consultations to players on tax and/or legal matters. Players who need consultations on such matters shall contact a consultant and/or the authorities in the jurisdiction at the place of permanent residence.
2.1.4. You agree to use this Website and your account at the Website solely for purposes of your personal participation in the Games, and not for any financial or other operations. Your participation in the Games is carried out exclusively in the role of an individual for the purpose of recreation and entertainment.
2.1.5. All information provided by you to the Website during the term of this Agreement is true, complete and accurate and you agree to immediately notify Website of any changes in the data provided.
2.1.6. To place deposits and withdraw funds from your playing account at the Website you should only use credit card and other financial instruments that are valid and belong to you by law.
2.1.7. All funds deposited to the account of your account at the Website, are not related to any illegal activities and, in particular, are not the result of illegal activities.
2.1.8. You agree not to be engaged in fraud, collusion, coordination with other players, or any other illegal activities related personally to you or third parties, and not to use a variety of software tools, methods and equipment for such participation in the Game. Hereby the Website reserves the right to void or close your account or to annul your participation in the Game in case of detection of such a conduct
2.1.9. The Website does not intend to provide you with services that might conflict with the current legislation in your jurisdiction. You confirm that you agree and guarantee that the use of the services on the Site complies with all applicable laws, statutes and regulations. The Company assumes no responsibility for any illegal or unauthorized use of the Website services.
2.1.10. The Website does not allow accounts to be opened by, or make any deposits nor used from, customers located or domiciled in Afghanistan, Aruba, Australia, Austria, Belarus, Belgium, Bonaire, Curacao, Lithuania, Estonia, France, Germany, Hungary, Iran, Iraq, Ireland, Israel, Italy, Kahnawake Mohawk Territory (Canada), North Korea, Ontario (Canada), Pakistan, Russia, Saba, Singapore, Slovakia, Spain, Serbia, Slovenia, Sint Eustatius, Sint Maarten, Statia, Sweden, The Netherlands, The Republic of Cyprus, United Kingdom, USA. This list of jurisdictions may be changed by the Website from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use your Account, if you are based within these jurisdictions.
2.1.11. In some jurisdictions online gambling may be illegal. You understand and agree that Website is not able to provide you legal advice or guarantees regarding the legality of your use of the services of the Website. The Company does not affirm that the services of the Website comply with legal requirements in your jurisdiction. You use the services provided by the Website by your own choice and at your sole discretion, as well as assume the risk of liability, making a decision regarding whether the use of the services of the Website is legal in accordance with the current legislation of your jurisdiction.
2.1.12. The software provided by us is the property of the Website or third parties and is protected by the copyright and other intellectual property laws. You can use this software exclusively for personal purposes for entertainment in compliance with all the rules specified in them, terms and conditions and in accordance with the applicable laws, rules and regulations.
2.1.13. Poker games that you play on the Website imply the poker game subject to the same principles as upon the participation in similar poker games in any other place. This means that players should be courteous to each other, avoiding the use of profanity, threats, belittling or violent acts against other users and abusive comments. It is also forbidden to use an aggressive style of communication, even if it is not related to direct insults and offensive language.
2.1.14. You understand that by participating in the Games you run the risk of losing money, deposited to your account at the Website.
2.1.15 You confirm not be an employee or a relative of an employee and not be an ex-employee or a relative of an ex-employee of the Company, or any group company and their associate entities. This breach may result in the permanent closure of your account and confiscation of any winnings.
2.2. The Website prohibits registration, deposit opening and betting to persons under the age of 18.
2.3. The Website prohibits registration, deposit opening and betting to citizens of the Russian Federation.
2.4. The Website reserves the right to refuse to register, open a deposit and make bets to persons:
- who are citizens and/or residents of states that have been sanctioned by the Financial Intelligence Unit (FIU) of Curacao;
- who are citizens and/or residents of states whose legislation does not comply with established international standards of the Financial Action Task Force (FATF) and/or states which have gaps in their strategy regarding combating dirty money laundering and terrorist financing according to the Financial Action Task Force (FATF) report;
- that have previously been excluded or self-excluded from participation in gambling.
2.5 If in the process of checking the player or their game it will be established that the gaming account is registered to a citizen of the Russian Federation, such account shall be blocked without mandatory notification of the player. In this case, the bets made by the player shall be invalid.
3.1. Registration and opening of an account at the Website.
3.1.1. In order to take part in the Website Game on real money, you must register and make a deposit to your game account ("Account").
3.1.2. You can have only one account and the game account at the Website. If you try to open more than one account at Website, we reserve the right to block or close any of your game accounts and accounts or all of your game accounts. Website has the right to leave one game account and an account at its own discretion.
3.1.3. If you notice that you have more than one account at the Website under different names, you must immediately notify Website at [email protected].
3.1.4. You must enter all mandatory information in a registration form, namely, to confirm your identity, specify the address and contact information, including a valid email address, place of residence, the relevant payment information; all of this information must be correct and valid. You are solely responsible for the accuracy, completeness and correctness of information provided by you, and thus confirm and assure the Website that the information provided by you is true, complete and correct. You are hereby informed that the Website conducts the verification procedure of players placing deposits, both independently and with the involvement of third parties, and if you provide false or misleading information, your account may be blocked or closed at the Website.
3.1.5. As part of the registration process, you must choose your username and password to subsequently use to enter the site. Please note that the username (login) should not contain the name and surname of the user, or their phone number. In case you use your name in the username, you understand that other users can see this data and you are responsible for any consequences. Also, it is not allowed to use profanity, inappropriate digit combinations and other abbreviations that can incite political, religious, racial feuds or be perceived as insults. The Website reserves the right to block the account of such a player as a result of using an inappropriate login.
3.1.6. It is your sole responsibility to ensure the security of you data for logging in. You must not share your login information with anyone. The Website is not responsible for any improper use or abuse of your Account by third parties due to the disclosure by you, intentionally or accidentally, actively or passively, of your login information to any third party.
3.1.7. The Website shall be entitled to appoint providers of payment systems, which will act, receive funds and carry out the payment on behalf of the Website.
3.2. Allocation of funds to your playing account at the Website.
3.2.1. You can participate in any Game, but if you do not have enough funds on the playing account of the Website, the Website shall not provide any credits to participate in the Games.
3.2.2. All information required for placing funds to your playing account of your account at the Website is presented on the pages of "CASH" and "Deposit" of this Website. You can use any convenient way for you to deposit money into the account listed on these pages. A list of possible methods of deposit can be changed periodically. Please note that some ways of placing funds into the account may not be available in some countries.
3.2.3. Depending on the method of placement of funds into the account, the amount of the deposit may be subject to a charge. The current amounts of such charges on deposits are specified for each deposit method in the "Cash" and "Deposit". Regardless of these charges your payment method may also charge a fee for the transfer of funds and other methods of payment.
3.2.4. The company does not accept funds from third parties, namely friends, relatives, partners and/or spouses. You have to deposit funds to your Account only from the account/system that is registered in your name. When replenishing the account with VISA or Mastercard, personal data of the bank card must be the same as the personal data of the account. If we find violations of this condition during the security check, then all winnings may be confiscated and returned and you account might be blocked.
3.2.5. You guarantee that the funds that you deposit into your account do not have criminal and/or illegal and/or unauthorized origin;
3.2.6. When using bank transfers, credit or debit cards to deposit funds into the account, the funds are credited only after the Website will receive a confirmation and authorization code. If the Website does not receive such authorization, the above will not be entered into your account.
3.2.7. We accept payment in UAH, EUR and USD. The basic currency for the account at the Website must be specified when registering. Please note that you bear the costs related to the currency fluctuations.
3.2.8. You agree not to reject from the prior transactions/or deny or reverse any payment made by you, which can cause refund by a third party in order to avoid any legal responsibility. In the event of the discovery of such a violation, the Website reserves the right to suspend the player's account and confiscate the remaining funds from the gaming account.
3.2.9. The Website reserves the right to use additional procedures and means to verify your identity when you make funds to your account at the Website To verify the user's identity, the Website has the right to request proof of your identity (including, but not limited to, a photo of your passport/ID card/or any payment cards used, selfie with a passport, utility bill on your name or video call). Documents in Cyrillic or Latin alphabet are accepted for verification. If you do not provide or cannot provide such information to us, we may suspend your account for as long as you provide us with this information, and/or permanently close your account in case of the failure to submit it.
3.2.9.1. In case there are signs of fraudulent actions of various kinds related to placing bets, sports betting, receiving winnings and withdrawing funds from the personal account, presentation of fake documents, actions on behalf of a third party client using registration and personal data of the identified player, the Website has the right to stop such actions by its own means—by contacting the player and arranging a video verification procedure. After agreeing with the player on the terms of video verification, a date for a video call by an employee of the Website is set The language of video verification is communicated to the player in advance. The player must be in a closed space, not wearing any accessories or clothing that interfere with the identification. After verifying the documents and receiving answers to questions, the Website may cancel bets, withdraw deposits for fraud and block the account. Withdrawal of funds can only be made after the account has been fully verified and KYC procedure has been completed.
3.2.10. In case of suspicious or fraudulent cash replenishments, including the use of stolen credit cards and/or any other activity of fraudulent nature, including but not limited to any spam transactions, refunds or cancellation of payments, the Company reserves the right to block your account, cancel any payment made and recover any winnings. We have the right to inform the relevant authorities and/or organizations (including the credit information agencies) of any fraud payments or other illegal activity. We reserve the right to hire collection agencies to return payments. Under no circumstances the Company shall be liable for any unauthorized use of credit cards, irrespective of whether it was stated or not about the theft of credit cards.
3.2.11. You acknowledge and agree that your account is not a bank account and, therefore, the insurance, guarantees, replenishment or any other instruments of protection from the deposit insurance or banking insurance, as well as any similar insurance systems will not be available. The interests on the funds available in your account are not charged.
3.2.12. The Website is not responsible for delays in the banking networks or failures in the work of organizations that process payments which may entail delays in transactions processing, the need for re-processing or cancellation of transactions, freezing of funds or blocking of the account; and shall not be liable for any actual or consequential damages incurred as a result of such delays.
3.2.13. The Website inform customers that funds from customers are not being spent on operational needs of the company so they are kept and maintained separately from the corporate funds.
3.2.14. The Website has the right at any time and by its own decision to block the player's account if they are a citizen of the Russian Federation or Republic of Belarus and/or the player who makes a deposit from the card of a Russian/ Belaus bank or other financial institution (payment method) registered in the Russian Federation/ Republic of Belarus or owned by Russian/ Belarus citizens. Bets, which were made by such player, are considered invalid.
3.3. Payments on winnings
3.3.1. After the final determination of the results of the Game, in which you participated, or the confirmation by the Website of the corresponding result of the event and the settlement of the markets of rates, all winnings are transferred for further use on your playing account of the Website.
3.3.2. If the Website mistakenly credits your playing account of Website with deposits, winnings or bonuses that do not belong to you, the credited amount will remain the property of the Websiteand will be withdrawn from your playing account of the Website. If before the Website knows about the error, you withdraw the funds that do not belong to you, the mistakenly transferred amount will be considered as your debt to the Website. In case of incorrect deposit, you must immediately notify the v by email.
3.3.3. The Website conducts additional verification procedures for any payment exceeding the equivalent of 1,000 USD and also reserves the right to conduct such verification procedures in respect of smaller payments.
3.4 Financial limits for Sports
3.4.1. The minimum bet on any event is 0.25 EUR, 0.25 USD, 10 UAH.
3.4.2. The maximum odds for an "Express" bet is 1,000. If the winning (prize) odds exceed the maximum for the Express game option, then the bet and winnings (prize) for such a game option are reduced to the maximum possible odds, which is 1,000.
3.4.3. The maximum winning odds for each "System" option is 300. "System" options, the win rate of which exceeds the maximum, are calculated at the maximum.
3.4.4. The maximum payout (winnings, prize) per bet cannot exceed the equivalent of 30,000 (thirty thousand) euros as of the payout date.
3.4.5. Upon completing the deposit transaction, the player agrees to wager such deposit once (known as "wager x1"), unless the Website states otherwise. The Website only counts bets with odds of 1.3 or higher that are either wins or losses. If a bet is canceled and the player gets a refund, the Website won't include it in the deposit return calculation. In the event that a player refuses to play back the deposit, the Website reserves the right to withhold the withdrawal of funds.
3.5. Funds withdrawal from your account.
3.5.1. You can withdraw any amount less or equal to the amount of available balance of your account at the Website, sending to the Website a valid notice of withdrawal of funds from your playing account on the Website. The minimum withdrawal amount is dependent on the payment method chosen by the player.
3.5.2. In order to ensure your safety within 1 week you can withdraw not more than 10,000 USD and not more than 25,000 USD within 1 month.
3.5.3. The notification of funds withdrawal should be sent through the Website. The Website does not accept requests for the withdrawal of funds made by phone or by email. The Website employees are forbidden from violating this rule.
3.5.4. If the requested amount exceeds one thousand US dollars (USD 1,000), or in the case of an additional check by the Website for the identification procedure, you must provide a digital photo of your document (page with the photo), such as a passport or ID-card, utility bills (we can't accept a bill for mobile services). If you replenish your account with a plastic bank card, you must also send a digital photo of the front side of this card. The first six and the last four digits of the card number must be visible, as well as the name of the card holder.
3.5.5 In most cases the Website has a policy of the non-use of fees in respect of ways of placing funds in support of regular customers. However, it is not allowed to players to place and withdraw funds from the system if they use it as an intermediate object for the transfer of money. The cases of such players will be considered on an individual basis, and they are required to pay a commission underpaid. This behavior can be regarded as a landmark, and it may be reported to the management of AML. This policy may be changed in the future.
3.5.6. The Website offers a wide range of ways to withdraw money. All costs for the transfer of funds are borne by the recipient and are deducted from the transferred amount. In addition, your payment method may charge an additional service charge. The amount of this commission may change periodically.
3.5.7. Withdrawal transactions are made using the same payment method that was previously used for the deposit. If deposits were made using different payment methods, there will be an option to withdraw to one of them, in percentage terms, based on the amounts of deposits made during the past 30 calendar days.
3.5.8. Withdrawal operations are performed only upon confirmation that the account holder at the Website is the owner of the accounts in the payment systems. Money transfers to other persons are strictly forbidden, regardless of the degree of kinship. One can withdraw funds to a VISA or MasterCard bank card—exclusively to the same card that was used for the deposit. If your card info has changed, you must make a minimum deposit with any valid payment card in order to "open" the withdrawal transaction. The amount of transactions per one payment card can not exceed the equivalent of 2,000 USD (two thousand US dollars) per day.
3.5.9. If you win 20,000 USD or more, the Company has the right to divide the payment into the monthly payments of 10,000 USD, up to the moment of payment of all amounts. The company does not pay interest on the debt.
3.5.10. If the turnover of funds (the sum of played rake) on the account is less than 10% of the amount of deposit at the poker game, or less than 100% in the playing at other games, the Company reserves the right to hold 10% (but not less than 0,5 USD) from the bringing out sum as the costs for making payments.
3.5.11. You confirm that you agree with our withdrawal schedule. Applications for withdrawal of funds are processed 24/7. We are not responsible for actual and indirect losses incurred as a result of delays or losses due to incorrect, incomplete or wrong financial or personal data provided by the User in the request for withdrawal of funds.
3.6. Closing of an account at the Website.
3.6.1 You can close your account at any time, and the Website will return you all funds from your account at the Website, net of related charges for the withdrawal of funds. The Website reserves the right to establish a minimum withdrawal amount based on various factors, including but not limited to the payment method chosen by the player.
3.6.2 The method of refund is determined at our sole discretion.
3.6.3 The website reserves the right to withhold and remove any bonuses awarded to you if they are not used within 6 months after being awarded.
3.6.4 The Website reserves the right to close your account at the Website and return you the available balance from your playing account, net of the related fees for the withdrawal of funds at our sole discretion and without any obligation of giving a reason or prior notice, if these obligations violate trade secrets or could cause any damage to the Website.
3.6.5 If a person attempts to open a new account after having a previous account closed, the Website reserves the right to refuse or allow the opening of the new account at its sole discretion, including but not limited to if it appears the person is attempting to circumvent a prior account closure.
3.7 Inactive accounts
3.7.1 A inactive account refers to a gaming account registered on the Website that has not witnessed any successful deposits, bets on events or online games at poker or casino, or withdrawals for a period exceeding one year (12 months).
3.7.2 To comply with industry norms, the maintenance of your account remains free as long as you actively engage with the Website's products. However, if your account shows signs of dormancy, an administrative fee will be deducted from a positive account balance to cover administrative expenses. In the case of a zero account balance, no fee will be charged.
3.7.3 The administration fee for an inactive account will be charged on a monthly basis, commencing 30 days after the account is identified as dormant, and will continue until the account either becomes active again or all funds are depleted. Alongside the initial charge for an inactive account, all bonus campaigns, bonuses, and any other points or accumulated funds from promotions, loyalty programs, or other Website campaigns previously activated on this account will be canceled. If all the stipulated conditions are met, the account owner retains the right to withdraw any positive balance using the available payment methods.
3.7.4 To "activate" an inactive account on the Website, the account owner can make a successful deposit, place bets on events or online games at poker or casino, or withdraw funds at any time in case the other points of these rules are fulfilled.
3.7.5 The fee for servicing inactive accounts is denominated in USD and amounts to 5 USD (or the equivalent). The equivalent value in the currency of the game account is determined by converting the specified amount into USD using the company's internal exchange rate at the time when the Website levies the account maintenance fee. If the account balance falls below 5 USD (or the equivalent), the remaining amount will be withdrawn from the account until the balance reaches 0 USD (or the equivalent in the currency of the game account).
Please note that the Website reserves the right to terminate the maintenance and access to an inactive account (closing the account) once the account balance reaches zero.
3.7.6. Website reserves the right to close accounts and wipe the balance of dormant players. A player is considered dormant if they haven't made any financial or gaming operations within 36 months. In case the player has been inactive for 9 months or more, the Website reserves the right to archive his account. The player can unarchive their account by contacting the support service via [email protected].
At the request from the account owner, the Website can block the corresponding account or its access to the Website for any period including blocking for long periods (up to 6 months or more), and during this period access to the account or the Website will be unavailable.
User can close their account or restrict their access to the Website at any time in accordance with our Responsible Gaming Self-Exclusion Policy. To do this, user must contact the Website support service by e-mail [email protected] and indicate the username or the email address specified during registration for the account that the user wants to close or restrict access to the Website.
After the self-exclusion period has expired, the user can ask to restore access to the closed account or remove the restriction on access to the Webcite. To do this, the user needs to contact our support service by e-mail [email protected] and indicate the details of the account that they want to reactivate or on which they want to remove restrictions on access to the Website. All requests to reactivate the account or remove restrictions on access to the Website are considered by our Operator.
Accounts that have been closed or have restricted access to the Website as part of our self-exclusion policy are not subject to re-opening or lifting of restrictions on Website access for any reason before the expiration of the self-exclusion period. We will use all reasonable endeavors to enforce our Responsible Gaming Self-Exclusion Policy.
At the same time, the user agrees that the Website does not bear any responsibility if the user continues to deposit funds on the gaming account and play poker, casino or sport using additional previously unreported accounts, or if the user opens a new account with almost the same personal registration data, even if it's entered in the registration form in a different way.
In this case, the user loses the right to all future games, bonus funds and data entered in any offers. We will not be able to restore them in case of reactivation of the account or removal of restrictions on access to the Website after the expiration of the self-exclusion period. All account balances less than any active bonuses will be transferred to your credit card, your bank account or any payment system at the discretion of the Website. Lost funds on the Website are non-refundable.
In exceptional cases, player can unblock their account or access to the Website earlier than the deadline set by them. To do this, they must contact our support service at [email protected] with a corresponding application. The decision to unblock the account or grant access to the Website will be made by the Website after conducting a comprehensive analysis of the player's case. This analysis may, but not necessarily, include such measures as a personal interview, reviewing the player's account activity and/or transaction history and/or any relevant documents submitted.
5.1. The Website is an online gambing service that uses:
- poker software, through which users who are registered at the Website play poker against each other.
- casino gaming software to provide registered users access to various casino games
- sports betting software to provide registered users access to participate in sports betting activities
5.1.1. The non-use of prohibited software.
It is forbidden to use any software that:
• shares information about closed cards between players or facilitates collusion or cheating in any way;
• uses a database of hands or player profiles and shares it with users;
• reduces or eliminates the need for human decision-making (e.g., applications that automatically reset certain starting hands);
• designed for data mining (i.e. collecting hands or player profiles from the Game client, as a result of which the player is considered in terms of its own Game);
• provides advices on the next step in the Game in real time and during the Game (including the means for ICM analysis and calculation);
• tries to block any of our devices to detect fraud and deception.
5.1.2. The Website will closely monitor such software on the computers of players, and by playing at the Website you give your consent and agree not to block the detection devices.
5.1.3. The ban on data mining:
• it is forbidden to use data mining for commercial use;
• it is forbidden to use any type of data mining, regardless of whether the information was received by a player or anyone else;
• it is forbidden to share any lawfully collected information about the opponent with other users, who are interested in the Game with this opponent.
5.1.4. The ban on the use of robot programs/artificial intelligence (bot program):
• it is forbidden to use any robot or artificial intelligence programs (bots), purchased from third parties or personally developed in person, which perform some of the functions instead of a player, or perform a complete cycle of Game actions;
• the Website will closely monitor such software on the computers of players and by playing at the Website you give your consent and agree not to block the detection devices.
5.1.5 The ban on collusion:
• you should always play according to your own individual interest;
• these rules apply regardless of whether there is a clear agreement between the players and whether provable actual damages were caused or not to others.
• it is forbidden to act together with other players to gain an advantage;
• if a person finds a problem with gambling later, he/she is obliged to inform Company and immediately stop playing online.
• it is forbidden to use the soft play against friends - i.e. you have to play as aggressively against someone, whom you know, the way you would play against an unknown opponent and use the same strategy;
• it is forbidden to use chip damping - i.e. you must not intentionally lose hands or manipulate during the Game in order to transfer funds to another player;
• it is forbidden to share information about closed cards in the current deal with other players. The discussion of closed cards is permitted after the deal and is at the discretion of the user. Be careful, as it is one of the possible bluffs;
• it is forbidden to play in the same cash Game or tournament Sit'N'Go, in which a player with whom you have the overall financial interest is engaged - i.e. you should not play in the same Games, where someone with whom you have an agreement on the rates, "swap" exchange, dividing the profit or bankroll is engaged;
• it is forbidden to incite other players to collusion, including indirectly.
5.1.6. The ban on “gold framing”:
• you should play on your own behalf and for your own benefits;
• it is strictly forbidden to play on behalf of the employer, the company, "Gold Farming" or any form of association or team.
5.1.7. One player - one account:
• you are allowed to have only one account at the Website;
• you should not attempt to circumvent any of the restrictions aimed at preventing the creation and use of multiple accounts by one user.
5.1.8. The ban on the joint use of the account:
• you must keep secret your account data (player name, password, and any other information of the account) and not to disclose it to others;
• you cannot let other people use your account under any circumstances;
• you cannot use any other account, except your own.
5.1.9. The ban on modification (change) of the software.
It is forbidden to attempt to change the software provided by the Website, or dismantle it in any way.
5.1.10. You agree not to crack, try to crack and/or access or otherwise by-pass our security system. If we suspect that you have tried or are trying to break in, access or otherwise by-pass our security system or the software, we will be forced to immediately terminate your access to the Website and block your account; we also reserve the right to inform the relevant authorities.
5.1.11. The ban on the transfer of information.
Any attempts to gain an unfair advantage over other players, no matter whether they are forbidden by the rules or not, are not permitted.
5.1.12. Non-admission of problem players:
• a person with gambling addiction, under no circumstances, shall register an account or play;
• if a person finds a gambling addiction later, he/she is obliged to inform the Website and immediately stop playing online.
5.1.13. Funds on the player's account may be confiscated.
In case of violation of rules, or Terms and Conditions of the Website, the Website reserves the right to confiscate any funds from the player's account and cancel any withdrawals of funds that are on hold.
5.1.14. The player's account may be temporarily blocked/closed without prior notice:
• the Website can temporarily block and/or close the player's account forever at its sole discretion and without prior notice. If the block is made not due to fraud, without violating the conditions and not due to damage caused to the Website or any of its users as a result of a criminal Game, in this case the funds on the balance shall be withdrawn to the user's account;
• your account on the Website can also be blocked if, in the process of monitoring open public resources, platforms and social networks, insults or threats against the Website or Company or its employees were discovered and/or the account owner attempted to slander the Website or the Company or its employees with the aim to defame the business reputation of the Website or the Company and harm its image.
• any information about the account and its game history posted on public resources, platforms and social networks during any proceedings against a player's account in regards to the temporary suspension and verification of the fairness of the game, but not limited to this, may be regarded as an attempt to interfere with the natural course of investigation and mislead Company employees. In case of the situations described above are discovered, the player's account can be blocked without prior notice and with a complete stop of any proceedings in relation to the player's account.
• the Support Service can clarify the reason for blocking, unless this information will not infringe a trade secret and cannot cause any damage to the Website.
5.2. Account additional verification
If your account is blocked on suspicion of fraudulent activities: using prohibited additional software, team play against opponents, sharing an account, “gold farming”, bonus hunting (for example, creating several accounts in order to receive bonuses for new players, receiving the maximum bonus and an attempt to withdraw it by circumventing the platform's wagering rules, creating new accounts using information and documents of other people, even if these people have given their consent to it), and other fraudulent activities that could lead to damage to the Website or any of its users, the Website reserves the right to use additional verification procedures, including a video call to conduct a game session or verify your identity.
For your account to be considered for unblocking, you must coordinate the time and conditions of the aforementioned by messaging our support service via email that you used to create your game account.
If upon further verification it is determined that you were involved in fraudulent activities or if you do not/are not willing to meet the conditions for unblocking the account within the time frame specified by us, it will be considered as an admission of your guilt of fraudulent activities and your the Website game account will be suspended, with forfeiture of the funds.
5.3. Bonuses.
5.3.1. Bonuses and offers at the Website are limited to one account belonging to one person, one email address, one phone number, one shared computer (e.g. public library) and one payment account (e.g. debit or credit card, Skrill, etc.).
5.3.2. Using multiple accounts is strictly prohibited. Creating multiple accounts on your own or in conjunction with partners to participate in the same bonus promotion or offer from the same device/home IP address is considered bonus abuse. The Website reserves the right to cancel the bonus and/or offer, void any winnings and close such account at its sole discretion.
5.3.3. All Website's bonuses and/or offers can only be used for playing and cannot be transferred or paid out without complying with the set requirements of the bonus promotion confirming that the user acknowledges and understands the existence of separate terms and conditions regarding promotions, bonuses and special offers, which are additional to the General Terms and Conditions. These terms and conditions can be found on the relevant promo pages and/or in the marketing letters.
5.3.4. Receiving bonuses at Website's takes place in accordance with the activation / receipt rules for each specific bonus, which can be found in the description of the bonus promotion on the website and / or subsection Additional Terms and Conditions of each of such descriptions. For example
5.3.5. Each bonus received by player has an expiration date for activation, use and wagering. When the bonus expires, the bonus balance will be reset.
5.3.6. To activate the deposit bonus, enter the code on the website in the "Bonus code" field of the "Cashier" section. Please note that in order to activate the poker bonus, you must log in to the game client at least once before you deposit with the code.
5.3.7. If a player has difficulties activating/using the free gift free spins of free bets (for example, received during a draw), such free spins or free bets are not subject to compensation or re-issue.
5.3.8. If a player has difficulties activating/using the gift free spins for a deposit, requests for their re-issue or compensation can be considered only after the expiration of the issued gift.
5.3.9 Website has the following system of receiving and wagering a bonus:
- the bonus amount is added to player's "Bonus Balance" and is kept separate from their "Available funds";
- when player makes a bet, it is deducted from their "Available funds". If player does not have enough money on their "Available funds", the bet is deducted from the player's "Bonus Balance";
- all winnings are credited to the player's "Bonus Balance" and cannot be withdrawn until the bonus wagering requirements are met. The bonus itself also cannot be withdrawn until the wagering of the bonus is complete;
- when the bonus is wagered, the amount of funds on the player's "Bonus Balance" linked to the active bonus is transferred to the player's Available funds and can be withdrawn at any time.
5.3.10. It is not allowed to wager the bonus exclusively with bonus funds. If there is a bonus balance, it is temporarily prohibited to use funds from the real balance in other website sections with the subsequent cancellation of registrations / bets solely for the purpose of wagering the bonus. If a player uses such tactics, the Website reserves the right to confiscate the winnings thus obtained.
5.3.11. If the bonus is lost, it remains active and its wagering continues; to cancel the bonus you need to cancel it manually.
5.3.12. All bonuses are wagered in turn of their receipt.
5.3.13. Bets with minimum risk on any games do not meet the requirements for wagering. Namely: one user can't bet proportionally on different outcomes to create "action" with minimal risk (betting on red and black at the same time in roulette).
5.3.14. Attempts to bypass the bonus wagering terms and conditions will be considered as fraudulent abuse of the bonus offer. Website reserves the right to take appropriate action, up to complete blocking of the account and confiscation of the money.
5.3.15. Different Website games may contribute differently to wagering requirements (Game Contibution). When playing slots, 100% of the bet amount counts towards wagering of the bonus — Game Contibution is 100% (except for excluded games). When playing Jackpot slots, Virtual games, Live games, Instant games, 5% of the bet amount counts — Game Contibution is 5%.
5.3.16. It is forbidden to abuse postponement of any game rounds, including free spins, any accumulated bonuses or bonus games while playing with bonus money. Any postponed games, bonuses (including any cumulative benefits) and free games will result in the blocking of the account with denial of services and forfeiture of funds. When a gift offer is deleted or expires, these funds, as well as uncompleted accumulated bonus games will be considered part of the deleted bonus.
5.3.17. The player can reset the bonus balance independently; in this case, all funds on it will be cancelled without the possibility of recovery. In case of fraudulent actions on the part of the player, Website's reserves the right to reset the bonus balance of such player and refuse to grant bonuses in the future.
5.3.18. Player can request the withdrawal of the deposit amount made before the conditions of bonus wagering are fulfilled. Nevertheless, in that case, both the bonus and any winnings received while playing with it will be deducted from the account. Please note that when playing with an active bonus, real funds are spent first, and then the bonus funds.
5.3.19. If, while playing on the Website, player wins an amount that Company management considers worthy of publicity, the player agrees to participate in any such event organized by Website. Player's personal data are kept secured, and the Company reserves the right to use the nickname in the publications of the promo results on the Website for promotional purposes.
5.3.20. The Website reserves the right to verify progressive jackpot winnings or any other casino winnings over 30,000 USD or the equivalent in any other currency, prior to processing any payout request. Any progressive jackpot winnings or major casino winnings must be verified within 30 days.
5.3.21. If the winnings that don't belong to the user are mistakenly credited to the user's account due to a technical or human error, this amount remains the property of the Website. In case of an incorrect crediting, the user shall immediately notify Website via e-mail ([email protected]).
5.3.22. All bonus campaigns and/or promotions are intended to be recreational and the Website may, at its sole discretion, limit a player's eligibility to participate in all or part of any promotion. The Website reserves the right to change, cancel, renew or reject any promotions at any time at its sole discretion.
5.3.23. The Website reserves the right to restrict the issue of bonus offers without giving any reason or prior notice.
5.3.24. The Website reserves the right to terminate and/or modify bonuses and promotions at any time without prior notice.
5.3.25. If a poker account is inactive (no successful login in the poker client) for a period of 90 days, the balance of the Points will be automatically reset and set to 0.01. This process is irreversible, so players are recommended to stay active and use their Points in time to exchange them for real money or play in tournaments.
5.3.26. Withdrawal of the deposit, with the help of which the player received a bonus with a wager, is not possible until the player wagers the bonus received from this deposit or cancels it.
5.3.27. The bonus balance is automatically reset if it reaches less than 1.5 UAH / 0.05 USD / 0.05 EUR.
5.3.28 Withdrawing funds solely to make a subsequent deposit in order to claim a bonus may be considered as a violation of Website's bonus policy. In such instances, the Website reserves the right to deny the player's eligibility to receive any bonus. In the event of a systematic breach of this provision, the Website reserves the right to block the player's account without prior notice.
5.3.29. The Website reserves the right to refuse to grant a bonus for a deposit if the player made a withdrawal or used other means of transferring funds from the system during the bonus programme.
5.4. Events/Games
5.4.1. The Website reserves the right to cancel tournaments, bonuses and promo events, as well as any poker game.
5.5. Special terms:
• by participating in the tournaments, you agree that the final table of any tournament may be shown on streaming platforms with open cards of all players and with the participation of commentators, with a delay of at least 30 minutes, both during the final table itself and after the tournament. A delay of at least 30 minutes ensures safe play for the final table participants without risking the players' cards being exposed or seen by opponents during each single hand.
• in case of any sudden problems with access to the game server, all tournaments are paused for investigation as far as possible. If within the hour server operation is not restored, tournaments are cancelled;
• if sudden problems occurred with the access to game server, and tournaments were not immediately paused or canceled, they are canceled as soon as possible. In this case, the distribution of prize pool will be taken into consideration the places and amounts of chips of players at the moment of technical difficulties start, and not at the moment of tournament cancellation. In this case, the distribution of the prize pool will be based on the places and chips of the players at the time of technical difficulties on the server, and not at the moment of tournaments cancellation.
5.6. The abuse of “Sit out” feature
There's a “Sit out” feature our poker tables. It is implemented only so that players could take small breaks during the game. However, it is forbidden to use this feature at the tables for a long time. We reserve the right to temporarily or indefinitely prohibit players who regularly abuse the “Sit out” feature from participating in cash games or tournaments.
The Website collects, processes and uses your Personal Data in accordance with all the applicable laws. For further information please see our Privacy Policy.
You are obliged to notify the Website within seven (7) calendar days after the session date, that you disagree, with the outcome of a specific Game.
You are obliged to notify the Website within one (1) calendar month after the session date, that you disagree with any other matters, not directly related to the outcome of a specific Game, however in relation to your Account.
7.1. If you have a complaint, you can:
7.1.1. Send an email to the support service at [email protected].
7.2. The Website will make every effort to solve this problem as quickly as possible.
7.3. If you have any questions regarding any transaction, you can also contact Website by e-mail [email protected] and specify the issue. We will check any doubtful or disputed transactions. Our decision is final.
7.4. In case of any dispute you agree that the registrations on the server will act as the final evidence in determining the outcome of any claim.
7.4.1. When player contacts the Website's Support Service (then - "Support Service"), he must respectfully communicate with the support service operator and other employees of the Company. He has to put his questions clear, quietly and substantially, if it is necessary comply with the request of the operator or other staff members of the Company.
7.4.2. The Operator of the Support Service only provides player help and answers on only those questions that are indicated in the user agreement and has the right to refuse assistance on other problems.
7.4.3. The player agrees to comply with the following rules in the communicating with the Support Service:
- don't use obscene language;
- not to offend the operator and not to diminish his dignity;
- don't threaten the operator or anyone in the poker-room;
- don't ask the operator for questions that are not related to those that indicated in the user agreement;
- don't abuse the right on the contact to the Support Service;
- don't interfere in any way (multiple appeals, spam, fld, etc.) to the normal functioning of the Support Service;
7.4.4. In case when in communication with the operator the player breaches the rules from the paragraph 7.4.3, the operator has the right:
to warn the player about the violation of the rules of communication;
to ask him to stop violating the rules;
to warn the player about the consequences provided for in paragraph 7.4.5 of the current rules in case of continuation of such behavior;
to interrupt communication and cease to provide any kind of help;
7.4.5. In case of continued breaches against the Operator of the Support Service, the operator can make decision for a temporary suspension of the player's right for appling to the Support Service for a period from 1 day to 3 months. The operator's decision is final and not can not be appeal. In case of regular violations, the penalty may be stricter up to a temporary blocking of the game account for a period from 30 to 60 days.
7.4.6. The Website may use technical resources to block access to this player's to the Support service.
7.4.7. After the end of the blocking period, the player will not receive a notice of the restoration of his rights.
7.5. You acknowledge that Game result on the Website is defined by our random number generator that randomly generates events, and you accept the results of all Games. If there are any discrepancies between the Game results on your computer and the results on our server, the results on our server shall be final and binding. If there are discrepancies between the information on your computer and the balance on your Account, the balance available on the company's server is considered as the balance on your Account, and this decision shall be final and binding.
7.6. If for any reason you are dissatisfied with the decision taken by the Website concerning your complaint, you can complain to the Office of the Lotteries and Curacao Gaming.
There are two options open to you at this point.
- Contact Gaming Curacao
- Seek legal action
Contact Gaming Curacao if you are unsatisfied with the results of our complaints procedure above. You can refer your dispute to Gaming Curacao as soon as possible once you receive the Company's decision.
8.1. You log in the Website and participate in the Games and place bets on events at your own risk. Websites and Games are available to you without any guarantees.
8.2. Without abandoning the above mentioned general Provisions, th Company, its directors, employees, partners and service providers:
8.2.1. Do not guarantee the complete absence of errors in the software or on the Website;
8.2.2. Do not guarantee uninterrupted access to the Website and/or the Games;
8.2.3. Shall not be liable for any losses, costs, expenses or damages, whether they are direct or indirect, special, indirect, consequential or any other occurred in view of your use of the Website or your participation in the Games.
8.3. You hereby agree to fully release the Company, its directors, employees, partners and service providers from liability for damages, costs, expenses, liability on complaints or any other liability that may arise from your use of the Website or participation in the Games.
9.1. The Company observes the Law on Combating Money Laundering and the relevant regulations. In accordance with the laws of Curacao, the Website is obliged to report all suspicious transactions to the competent authorities of Curacao.
9.2. The Website may suspend, block or terminate your account and keep all the funds at the same time, if so requested by the Law on Combating Money Laundering
9.3. If you became aware of any suspicious activity in relation to the Game on the Website, you should immediately notify the Website.
9.4. The Website reserves the right to use additional procedures and means to verify that all the operations are in compliance with the rules of the Company in relation to anti-money laundering.
10.1. Еhe Website is the sole owner of its trademark and logo. Any unauthorized use of the Company's intellectual property can be prosecuted.
10.2. Website is a unified resource directory of the Website; unauthorized use of this URL on another website or digital platform without prior written permission is prohibited.
10.3. The Website is the owner or lawful holder of a license to the technology, software and business systems used within this Website.
10.4. The content and structure of the Website are protected by copyright ©. All rights reserved. The copyright of this Website including all text, graphics, code, files and links belong to the Website. The Website may not be reproduced, transmitted or stored in whole or in part without prior written permission. Your registration on the Website and its further use in no way imply obtaining any rights to the intellectual property contained in our system.
10.5. Links to the Website and any of its pages may not appear on other websites without the prior written consent of the Website.
10.6. You agree not to use automatic or mechanical devices to keep track of the web pages of the Website or any web content contained in it. Any unauthorized use or reproduction of content will be legally prosecuted.
If any provision of these Terms becomes illegal or unenforceable, then it shall be deemed severable from these Terms and Conditions, and all other provisions shall remain valid and are not affected by such severability.
12.1. Either you breach any provision of these Terms and Conditions, or the Website has good cause to suspect you of such a violation, the Website reserves the right not to open an account, or suspend access to or close it, withdrawing all the funds (including the deposit) and spending it on the compensation of any damage caused by you.
12.2. If the Website has suspicions regarding your involvement in illegal or fraudulent activities related to Website usage, the violation of this Agreement or that you have problems with creditors or other activities detrimental to our business, we may freeze or terminate your account, at our sole discretion.
12.3. You agree that in such situations the final decision with respect to the breach of the Terms, Conditions and provisions are adopted by the Website, as a result of which the Website may suspend your account or permanently prohibit you from using our website.
12.4 The Website is not responsible for the violation by you of applicable laws in the country of your residence.
The Website reserves the right to assign or to transfer rights and obligations under this Agreement in other legal way. You have no right to assign or otherwise transfer rights and obligations under this Agreement.
14.1. This Agreement constitutes the complete agreement between you and the Company with respect to this Website, and in case of fraud it supersedes all prior or coincident in time cases of information exchange and proposals, whether in an electronic, oral or written form between you and the Website with respect to this Website.
14.2. A printed copy of this Agreement and any notice given in electronic form will be submitted to the judicial or administrative authorities in case of proceedings conducted pursuant to or in respect of this agreement to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.
These Terms and Conditions are subject to and interpreted in accordance with the laws of the Netherlands Antilles and you irrevocably submit to the exclusive (single) law of the jurisdiction of courts of the Netherlands Antilles to settle any disputes (including compensation claims and counterclaims), which may arise on grounds of the creation, legality, effect, interpretation or action, or the legal relationships established by the Terms and Conditions or by any method arising from the Terms.
16.1. NetEnt
A. Main Countries:
Afghanistan; Albania; Angola; Australia; Belgium(regulated); Bulgaria(regulated); Canada - Alberta; Canada - British Columbia; Canada - Manitoba; Canada - Ontario; Canada - Quebec; Switzerland(regulated); Czechia(regulated); Denmark(regulated); Algeria; Ecuador; Estonia(regulated); Spain(regulated); France(regulated); United Kingdom(regulated); Guyana; Hong Kong; Indonesia; Israel; Iraq; Iran, Islamic Republic of; Italy(regulated); Cambodia; Korea, Democratic People's Republic of; Korea, Republic of; Kuwait; Lao People's Democratic Republic; Lithuania(regulated); Latvia(regulated); Myanmar; Mexico(regulated); Namibia; Nicaragua; Panama; Papua New Guinea; Philippines; Pakistan; Portugal(regulated); Romania(regulated); Serbia(regulated); Sudan; Sweden(regulated); Singapore; Syrian Arab Republic; Taiwan; Uganda; United States(regulated); Venezuela, Bolivarian Republic of; Yemen; South Africa(regulated); Zimbabwe
B Additional Countries:
Bahamas; Botswana; Ethiopia; Georgia(regulated); Ghana; Sri Lanka; Sweden(regulated); Trinidad and Tobago Tunisia; Germany(regulated); Greece, Chile
C. Restrictions for Branded Games:
Conan, Emoji Planet, Guns N' Roses, Jimi Hendrix, Jumanji, Motorhead, Ozzy Osbourne
Territories from A and B, plus: China
1. in addition to A, B sections for Planet of the Apes:
Azerbaijan, China, India, Malaysia, Qatar, Thailand, Turkey, Ukraine, Russia
2. in addition to A, B sections for Vikings:
Afghanistan; Albania; Angola; Australia; Azerbaijan; Canada; China; Algeria; Ecuador; France; Guyana; Hong Kong; Indonesia; Israel; India; Iraq; Iran, Islamic Republic of; Iran, Islamic Republic of; Cambodia; Korea, Democratic People's Republic of; Korea, Democratic People's Republic of; Kuwait; Myanmar; Malaysia; Namibia; Qatar; Russia; Sudan; Singapore; Syrian Arab Republic; Thailand; Tunisia; Turkey; Taiwan; Ukraine; Uganda; United States; Venezuela, Bolivarian Republic of
3. in addition to A, B sections for Narcos:
China, Indonesia, Korea, Republic of.
4. Universal monsters studios (Creature from the Black Lagoon, Dracula, The Invisible Man, The Phantom's Curse) are only permitted for the following territories (but still prohibited if country is listed in A and B sections):
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland,
Croatia, Macedonia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
The United States, its military bases, territories and possessions are specifically excluded from the Territory.
5. in addition to A, B sections for Street Fighter II:
Antigua and Barbuda; Anguilla; Argentina; Aruba; Barbados; Saint Barthélemy; Bermuda; Bolivia, Plurinational State of; Bonaire, Sint Eustatius and Saba; Bahamas; Belize; Canada; Chile; China; Colombia; Costa Rica; Cuba; Curaçao; Dominica; Dominican Republic; Grenada; Greenland; Guadeloupe; Guatemala; Guyana; Hong Kong; Honduras; Haiti; Iran, Islamic Republic of; Jamaica; Japan; Saint Kitts and Nevis; Korea, Democratic People's Republic of; Cayman Islands; Saint Lucia; Saint Martin (French part); Martinique; Montserrat; Mexico; Peru; Saint Pierre and Miquelon; Puerto Rico; Paraguay; Sudan; Singapore; Suriname; El Salvador; Sint Maarten (Dutch part); Syrian Arab Republic; Turks and Caicos Islands; United States; Uruguay; Saint Vincent and the Grenadines; Venezuela, Bolivarian Republic of; Virgin Islands, British; Virgin Islands, U.S.
D. Restrictions for Pooled Jackpot Games
Mega Fortune, Arabian Nights
Territories from A and B, plus: Azerbaijan, China, Curacao, Denmark, India, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Turkey, United Arab Emirates, Ukraine.